1. Eligibility for Refund
You may qualify for a refund under the following circumstances:
Service Cancellation: If you cancel within 36 hours before your billing cycle begins, you may receive a full refund for any prepaid charges. Refunds will not be issued if the cancellation request is made after 36 hours from the start of service or once services have been rendered.
Service Disruption: If technical issues on our end cause a service outage lasting over 48 hours, you may be eligible for a refund or credit.
Billing Errors: If you were overcharged or billed incorrectly, you are entitled to a refund for the excess amount.
2. Non-Refundable Charges
The following charges are non-refundable:
Setup or installation fees, unless otherwise specified in your agreement.
Late payment fees or penalties resulting from delayed payments.
Promotional or discounted subscriptions requiring a term commitment.
Charges for services already provided prior to cancellation.
3. How to Request a Refund
To request a refund, please contact our customer support team at netsolcorporation@gmail.com and provide the following:
Your account details (name, address, and account number)
A brief explanation of your refund request
Proof of payment (e.g., receipt or billing statement)
We aim to review and respond to refund requests within 7-10 business days.
4. Refund Method
Refunds will typically be issued using the original payment method. If this is not feasible, alternative options such as a check or account credit may be offered.
5. Refund Processing Time
Approved refunds will be processed within 14 business days. Processing times may vary depending on your payment provider.
6. Changes to This Refund Policy
We reserve the right to update this Refund Policy at any time. Any changes will be posted on our website and will apply to future transactions. Please review this policy periodically for updates.
7. Contact Us
For further inquiries, please contact us at:
📞 Phone: 18882497998
📧 Email: netsolcorporation@gmail.com
🌐 Website: https://netsolcorporation.com